Workman Trading Co.
Conversations/Conversation
RW
Rae Whitaker
(588) 682-5780 · Billings, MT
With DanaDelivery speed
Aug 28, 2026 · Email
Dale · 11:13 AM
Rae, Dale from Workman. The The Off-Duty Polo didn't make it through checkout — anything holding it up?
Rae · 11:27 AM
i've bought from you guys probably 8 times. any loyalty thing on an order this size?
Dale · 11:30 AM
Eight orders earns a real answer rather than a code I pulled off a shelf. Getting someone who can make that call.
Why this reply
Repeat buyer, $67.99 cart, asking for something past the 10% ceiling. Notifying rather than negotiating.
Escalated to #recover-vip — "8-order customer asking for loyalty pricing". Claimed by Dana.
Runs the live agent in draft mode — tools report, nothing is applied.
The cart
Abandoned Aug 28, 2026 at 9:49 AM
- The Off-Duty PoloNavy / XL · WM-POLO-DUTY$67.99
Cart value$67.99
Free shipping$7.01 to go
Who they are
SegmentVIP
Orders9
Lifetime$1,066
SMS consentYes
First reply14m
VIP
What sent it
Handed to a person
"8-order customer asking for loyalty pricing"
Channel#recover-vip
Claimed byDana
Raised11:31 AM