Workman Trading Co.
Conversations/Conversation
KS
Kayla Sutton
(773) 278-3049 · Wichita, KS
RecoveredPrice
Aug 28, 2026 · SMS from +1 (833) 586-4417
Dale · 4:36 PM
Hey Kayla — this is Dale at Workman. Noticed the Off The Clock Trunk — Livewire stalled at checkout. Question I can answer?
Kayla · 5:28 PM
nah just waiting til friday, payday
Dale · 5:32 PM
Understood, that's a real reason. I'll leave the cart alone — it'll still be there Friday. If anything sells out before then I'll text you.
Why this reply
Timing objection, not a price objection. No discount warranted yet — pushing one here trains customers to wait.
Kayla · 5:34 PM
appreciate that
Dale · 2:34 PM
Friday. Cart's still good — $67.97 as it sat. Here's the link.
Why this reply
Followed up on the day the customer named, not on our own cadence.
Kayla · 4:10 PM
any chance on a code? tires ate my paycheck
Dale · 4:13 PM
Can do WELCOME10 — takes 10% off. That's as far as I can go on this one, and it's good through Sunday.
WELCOME10 · 10% offWhy this reply
Second explicit ask after a stated hardship. Released the smallest code in the campaign ceiling and named its expiry so it doesn't become the standing price.
Kayla · 4:27 PM
done. thanks man
Order placed — attributed to this conversation.
Runs the live agent in draft mode — tools report, nothing is applied.
The cart
Abandoned Aug 28, 2026 at 3:44 PM
- Off The Clock Trunk — Livewire36 · WM-TRUNK-LIVE$64.99
- Package Protection— · WM-PKG-PROT$2.98
Cart value$67.97
Free shipping$7.03 to go
Order#223115
Recovered$61.17
Code releasedWELCOME10
Who they are
SegmentRepeat
Orders1
Lifetime$58
SMS consentYes
First reply52m
Wholesale interest
Bought the Hydrate subscription, skips every other month.