Workman Trading Co.

Flows/Flow

Live

Post-purchase check-in

Nine days after delivery. Not a recovery flow — it catches sizing problems before they become returns, and the replies feed Insights.

The flow

Triggered by: Order delivered

  1. Wait 216h

    Nine days after the delivery scan

  2. Message · Check in

    Ask how the fit worked out. One question. Accept a one-word answer.

  3. Was the answer negative?

    Yes → escalate · No → exit

  4. Hand to a person in #recover-service

    Fit or quality complaint

  5. Exit

    Answered, or 3 days with no reply

Performance

Entered0
Conversations0
Recovered0
Revenue$0
Minimum cartNone

This flow's guardrails

On top of the account-wide limits the agent carries everywhere.

All
  • Never ask for a review here — the review flow owns that.
  • A negative answer never receives an upsell.