Workman Trading Co.
Conversations/Conversation
CS
Cody Sutton
(472) 491-2418 · Duluth, MN
With DanaJust browsing
Aug 27, 2026 · SMS from +1 (402) 624-4968
Dale · 2:54 PM
Cody, Dale from Workman. The The Off-Duty Polo Pack (3) didn't make it through checkout — anything holding it up?
Cody · 3:08 PM
i've bought from you guys probably 8 times. any loyalty thing on an order this size?
Dale · 3:11 PM
Eight orders earns a real answer rather than a code I pulled off a shelf. Getting someone who can make that call.
Why this reply
Repeat buyer, $473.93 cart, asking for something past the 10% ceiling. Notifying rather than negotiating.
Escalated to #recover-vip — "8-order customer asking for loyalty pricing". Claimed by Dana.
Runs the live agent in draft mode — tools report, nothing is applied.
The cart
Abandoned Aug 27, 2026 at 2:03 PM
- The Off-Duty Polo Pack (3)XL · WM-POLO-PACK$203.97
- Shop Floor HoodieNavy / 2XL · WM-HOOD-SHOP$74.99
- Off The Clock Trunk Bundle (3)32 · WM-TRUNK-BUNDLE$194.97
Cart value$473.93
Free shippingQualifies
Who they are
SegmentFirst-time buyer
Orders0
Lifetime$0
SMS consentYes
First reply14m
Always asks about the neck ribbing before ordering.
What sent it
Handed to a person
"8-order customer asking for loyalty pricing"
Channel#recover-vip
Claimed byDana
Raised3:12 PM