Workman Trading Co.

Flows/Flow

Live

High-value cart

Carts over $150 get a faster first touch and a human on standby — the recovery is worth a person's attention and the discount ceiling is higher.

The flow

Triggered by: Checkout abandoned

  1. Wait 25m

  2. Message · Open

    Reference the whole cart, not one line. Bundles get bundle language.

  3. Is the customer a VIP or repeat buyer?

    Yes → escalate · No → offer

  4. Hand to a person in #recover-vip

    VIP with a $150+ cart — notify Slack on the first reply, not on escalation

  5. Offer CREW15 — 15% off

    Price objection, second exchange, cart still ≥ $150 after the discount

  6. Exit

    72 hours after the last message

Performance

Entered7,398
Conversations4,291
Recovered898
Revenue$230,835
Minimum cart$150

This flow's guardrails

On top of the account-wide limits the agent carries everywhere.

All
  • A human is notified on every reply, whether or not the agent asks for one.
  • 15% is the ceiling. Anything past it is a person's decision, in Slack.
  • Never bundle a discount with a shipping upgrade in the same message.