Workman Trading Co.
Conversations/Conversation
HM
Hector Mercer
(619) 205-6156 · Houston, TX
Waiting on usDelivery speed
Aug 31, 2026 · SMS from +1 (833) 586-4417
Dale · 3:49 PM
Hey Hector — this is Dale at Workman. Noticed the The Off-Duty Polo Pack (3) stalled at checkout. Question I can answer?
Hector · 4:01 PM
i need it by saturday for my brothers wedding. can you actually guarantee that
Dale · 4:03 PM
Let me get you a straight answer on that rather than guess. One minute.
Why this reply
A delivery guarantee is a commitment I can't make from catalog data. Escalated instead of estimating.
Escalated to #recover-live — "delivery guarantee requested, ships-by date needed". Claimed by Dana.
Dana · took over from Slack · 4:11 PM
Hector, this is Dana on the fulfillment side. If you order before 2pm Central today it goes out today and lands Friday with expedited — that's $12 and I'll cover it. Saturday's not a guess, Friday is.
Hector · 4:16 PM
thats what i wanted to hear. ordering
Runs the live agent in draft mode — tools report, nothing is applied.
The cart
Abandoned Aug 31, 2026 at 2:57 PM
- The Off-Duty Polo Pack (3)M · WM-POLO-PACK · ×2$407.94
Cart value$407.94
Free shippingQualifies
Who they are
SegmentVIP
Orders12
Lifetime$845
SMS consentYes
First reply12m
VIP
What sent it
Handed to a person
"delivery guarantee requested, ships-by date needed"
Channel#recover-live
Claimed byDana
Raised4:04 PM