Overview
last 30 days, against the 30 before it
630 orders from 3,101 conversations
median reply in 34m
$91,381 back on $13,078 all-in
52 people asked us to stop
Recovered revenue
Orders we can attribute to a conversation, by the day the order landed.
- Average recovered order
- $145
- Discounts released
- $2,079 · 2.3% of revenue
- Handed to a person
- 216 · 13.5% of replies
- Cost per recovery
- $20.76
Where the carts go
Every abandoned checkout in the window, and what happened to it.
- Checkouts abandoned5,152
Shopify told us the checkout went cold
- Conversations opened3,101
Passed consent, the cart floor and quiet hours · 60.2% of the step above
- Shoppers replied1,605
A real two-way exchange, not a delivery receipt · 51.8% of the step above
- Orders recovered630
$145 average order · 39.3% of the step above
Why they didn't buy
Classified from the shopper's own words, not from a dropdown.
- Sizing & fit30.7%48% recover
- Price18.1%37% recover
- Shipping cost12.2%40% recover
- Product question11.5%46% recover
- Just browsing10.6%12% recover
- Delivery speed6.3%30% recover
- Payment failed4.2%79% recover
- Found it cheaper3.1%20% recover
Share of replies on the left; how often that objection ends in an order on the right. Sizing is both the largest and the best-converting — the agent is answering a question the product page should.
When they answer
Share of all replies by hour, in the shopper's own timezone.
Two peaks: before the shift and after it. Quiet hours end at 8am, which puts our first sends inside the 6–7am window where opt-outs run triple.
Recovered just now
| Customer | Objection | Order | Recovered | When |
|---|---|---|---|---|
| AOAndre Ortega | Price | #224914 | $103 | |
| BDBryce Duncan | Price | #222743 | $60 | |
| JTJesse Tran | Price | #225350 | $186 | |
| AMAndre McBride | Price | #225244 | $45 | |
| HMHector McBride | Price | #223597 | $108 | |
| HBHector Beasley | Price | #224661 | $142 |
Worth your attention
Sizing is a third of every conversation, and it's one question
Sizing is the stated blocker on 30.7% of replies — the largest single reason by some way. The agent handles it well: those conversations recover at 47.5%, against 20.3% across the account. That is the problem. It is answering the same question 104 times a week because the product page does not.
Do this: Put the fit note on the tee template above the size selector, then watch whether the objection's share drops.